Returns & Exchanges
At Bona Fide, we want you to feel unstoppable in your gear; if you aren't 100% satisfied with your purchase, you can return or exchange items within 30 days of delivery. All returned apparel must be in its original, unworn condition with tags attached to ensure a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Package Your Gear
Place the unwashed and unworn items back into their original packaging, ensuring all security tags and labels remain intact.
- 3.Print and Ship
Download your prepaid shipping label, attach it securely to your package, and drop it off at any authorized courier location.
- 4.Quality Inspection and Refund
Once our warehouse team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days.
